Your Privacy at c7778

1 Information We Collect

c7778 collects personal information from users of the c7778.app platform in order to provide a safe, compliant, and high-quality online casino and sports-betting service. The information we collect falls into two broad categories: information you provide directly to us, and information we collect automatically as a result of your interaction with the platform.

1.1 Information You Provide Directly

When you register for a c7778 account, complete identity verification, make a deposit or withdrawal, contact our support team, or respond to a promotional offer, you may provide us with the following categories of personal data:

1.2 Information Collected Automatically

Whenever you access or interact with the c7778 platform — whether via a desktop browser, mobile browser, or any other access method — we automatically collect certain technical and behavioural data. This information does not necessarily identify you as an individual but forms part of your overall account and session profile:

• Device and browser data: IP address, device type, operating system, browser type and version, screen resolution, and device language setting.
• Session and usage data: Pages visited, games launched, bets placed, session duration, click sequences, and in-session navigation patterns.
• Geolocation data: Country and approximate region derived from your IP address. c7778 does not collect precise GPS-level location data.
• Cookie and tracking data: Session identifiers, persistent preference cookies, and analytics tags — detailed further in Section 4 of this Policy.

2 How We Use Your Data

c7778 processes your personal data only for specific, legitimate purposes. We do not process your data in a manner that is incompatible with the purposes for which it was originally collected. The following table outlines each processing purpose and the legal basis on which c7778 relies to carry it out:

2.1 Marketing Communications

If you have opted in to receive marketing communications from c7778, we may contact you by email or mobile notification to inform you of new game releases, bonus promotions, seasonal campaigns (such as Eid, BPL season, or Pohela Boishakh offers), and other platform updates that we believe may be of interest to you. You may withdraw your consent to receive marketing messages at any time by contacting our support team via live chat at c7778.app. Withdrawal of marketing consent does not affect the lawfulness of any processing carried out before your withdrawal.

2.2 Automated Decision-Making

c7778 uses automated systems to detect patterns indicative of fraudulent activity, bonus abuse, money laundering, or underage access. In some cases, these systems may result in an automated decision to restrict or suspend an account pending manual review. Where a significant automated decision is made that materially affects you, you have the right to request human review of that decision by contacting our support team.

3 Data Sharing and Disclosure

c7778 does not sell, rent, or trade your personal data to third parties for their own marketing or commercial purposes. We share your data only in the limited circumstances described below, and only to the minimum extent necessary for each specific purpose.

3.1 Service Providers

We engage a carefully selected set of third-party service providers who process personal data on our behalf and under our instruction. These include:

• Payment processors: bKash, Nagad, Rocket, and Upay receive the transaction data necessary to process your deposits and withdrawals. These providers operate under their own privacy frameworks and are subject to the financial data protection regulations applicable in Bangladesh.
• Identity verification providers: Third-party KYC technology partners may process your identity documents to verify your name, age, and address on our behalf. These providers are contractually obligated to handle your data securely and to use it solely for verification purposes.
• Game content providers: Providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive session-level data required to deliver and record game outcomes. Game providers do not receive your full identity profile.
• Analytics and platform infrastructure providers: Technology partners who assist with platform hosting, performance monitoring, and aggregated usage analytics may process technical and session data under strict data processing agreements.

3.2 Legal and Regulatory Disclosure

c7778 may disclose your personal data to law enforcement agencies, regulatory bodies, courts, or other authorised public authorities where we are legally required to do so — for example, in response to a valid court order, a regulatory investigation, or a formal law enforcement request. In such cases, c7778 will disclose only the minimum information required to satisfy the legal obligation.

3.3 Business Transfers

In the event that c7778 undergoes a merger, acquisition, restructuring, or sale of all or substantially all of its assets, your personal data may be transferred to the successor entity as part of that transaction. You will be notified of any such transfer and of any resulting changes to this Privacy Policy prior to the transfer taking effect.

4 Cookies and Tracking Technologies

c7778 uses cookies and similar tracking technologies to operate the platform, remember your preferences, analyse usage patterns, and deliver a personalised experience. A cookie is a small text file placed on your device by the c7778 website. Cookies do not execute code or deliver viruses to your device. The information they store is used only in the ways described in this section.

4.1 Types of Cookies We Use

4.2 Managing Your Cookie Preferences

You may control or restrict cookie usage through your browser's built-in settings. Most modern browsers allow you to block, delete, or receive a notification before a cookie is placed. Please note that disabling strictly necessary cookies will impair core platform functionality including login, game loading, and payment processing. Disabling analytics or marketing cookies will not affect your ability to use c7778 but will limit our ability to optimise the experience for you personally.

5 Data Security and Retention

5.1 Security Measures

c7778 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. Key measures include:

• 256-bit SSL/TLS encryption on all data transmitted between your device and the c7778 platform.
• Encrypted storage of sensitive personal data fields — including identity document data and financial information — at rest using industry-standard encryption protocols.
• Access controls: Personal data is accessible only to c7778 personnel and authorised service providers on a strict need-to-know basis. All internal access is logged and subject to regular audit.
• Intrusion detection systems and continuous security monitoring to identify and respond to threats in real time.
• Regular penetration testing and security assessments conducted by qualified third-party professionals.
• Two-factor authentication available for all player accounts to prevent unauthorised login.

While c7778 takes all reasonable and practicable steps to secure your data, no digital platform can guarantee absolute security against all possible threats. You are responsible for maintaining the confidentiality of your own login credentials and for notifying us promptly if you suspect any unauthorised access to your account.

5.2 Data Retention

c7778 retains your personal data for as long as your account remains active and for a period thereafter as required to fulfil our legal, regulatory, and contractual obligations. The general retention periods we apply are as follows:

• Account and identity data: Retained for the duration of the account relationship plus a minimum of five years following account closure, in accordance with anti-money laundering record-keeping requirements.
• Transaction and betting records: Retained for a minimum of five years from the date of the relevant transaction.
• Customer support communications: Retained for up to three years from the date of the last interaction, unless the communication forms part of an ongoing dispute or legal matter.
• Marketing consent records: Retained for the duration of your opt-in consent and for up to two years following withdrawal of consent, to demonstrate compliance.
• Analytics data: Retained in aggregated, anonymised form indefinitely for platform improvement purposes. Identifiable analytics data is deleted or anonymised within 24 months.

When your personal data is no longer required for any active retention purpose, c7778 will securely delete or irreversibly anonymise it in accordance with our internal data disposal procedures.

6 Your Privacy Rights

As a c7778 player, you hold a number of rights in relation to the personal data we hold about you. c7778 is committed to honouring these rights promptly and without undue restriction. To exercise any of the rights described below, please contact our support team via live chat at c7778.app or by writing to [email protected] with the subject line "Privacy Rights Request".

6.1 Right of Access

You have the right to request a copy of the personal data that c7778 holds about you, together with information about how that data is being used. We will provide this information within a reasonable time frame following receipt of a verified request. Where the volume of data is significant, we may provide it in structured, commonly used formats to facilitate your review.

6.2 Right to Rectification

If any personal data that c7778 holds about you is inaccurate or incomplete, you have the right to request that it be corrected. You may update certain account details (such as your contact email or phone number) directly through your account settings. For corrections to identity or verification data, please contact our support team and provide the relevant supporting documentation.

6.3 Right to Erasure

You may request the deletion of your personal data in circumstances where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent and no other legal basis applies, or where the data has been unlawfully processed. Please note that c7778 cannot delete data that is subject to a mandatory legal retention obligation — for example, transaction records required to be kept under anti-money laundering regulations.

6.4 Right to Restrict Processing

In certain circumstances — for example, where you have contested the accuracy of your data or have objected to processing and a decision is pending — you may request that c7778 restrict the processing of your data to storage only, without any active use, until the matter is resolved.

6.5 Right to Object

Where c7778 processes your data on the basis of legitimate interests, you have the right to object to that processing. We will honour your objection unless we can demonstrate compelling legitimate grounds for the processing that override your interests, or unless the processing is necessary for the establishment, exercise, or defence of legal claims. You have an unconditional right to object to direct marketing processing at any time.

7 Third-Party Services and Links

The c7778 platform integrates game content delivered by third-party providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. When you launch a game from one of these providers, certain session-level data — such as your player session token, bet amount, and game result — is exchanged with the provider's servers to enable gameplay and record the outcome. This data exchange is contractually governed and limited to what is operationally necessary.

c7778 also integrates payment processing infrastructure operated by bKash, Nagad, Rocket, and Upay. When you initiate a deposit or withdrawal, you will interact directly with that provider's transaction confirmation interface. Each payment provider maintains its own privacy policy and data handling practices, which are independent of this document. c7778 recommends that you review the privacy documentation of any payment provider you use.

8 Updates to This Policy

c7778 reviews this Privacy Policy periodically and updates it as necessary to reflect changes in our data processing practices, applicable law, or regulatory guidance. The version number and effective date displayed at the top of this document indicate the most recently published version.

When we make material changes to this Privacy Policy — meaning changes that significantly affect how we collect, use, or share your personal data — we will notify registered players via the email address associated with their account prior to the changes taking effect. For minor clarifications or editorial updates that do not affect the substance of our data processing practices, we will update the document without individual notification.

Your continued use of the c7778 platform after an updated Privacy Policy has been published and, where applicable, notified to you constitutes your acknowledgement of the revised Policy. If you do not agree with any change to this Policy, you should cease using the platform and contact our support team to close your account and request deletion of your data to the extent permitted by our retention obligations.

For any questions, concerns, or requests relating to this Privacy Policy or to the personal data c7778 holds about you, please contact our support team at any time — 24 hours a day, 7 days a week — via live chat at c7778.app or by writing to [email protected].